Direct Energy Hot Water Straight Talk

Important Information About Your Water Heater...

from The Water Heater Professionals

Home Services

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Cooling

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Already signed a contract? Tell us your story

As your water heater provider, we want to make sure you have all the information you need to make an informed decision and the help you need if you feel that you've already made the wrong one. If you have recently signed a contract and changed your mind you can take advantage of the Consumer Protection Act's 10-day cancellation period by contacting the Ontario Ministry of Consumer Services at 1-800-889-9768. Alternatively, Direct Energy may be able to help facilitate the filing of a complaint with the Ministry on your behalf. Simply complete the form below to submit your story to Direct Energy. We will then use the information you provide in the form to forward the complaint to the Ministry of Consumer Services with your consent.

* Name

* Email

* Address

* City

* Province

* Postal Code

* Telephone

Best time to call

Date of Contact with Agent

Name of Competitor

Name of Agent

Telephone Number of Agent

* Complaint - Please be as specific as possible when outlining your complaint

Yes, Direct Energy may contact me, from time to time, with information about their products and services.
Yes, Direct Energy has my permission to print, publish or share my story.

™ Direct Energy, Simple.Friendly.Direct and the Lightning Bolt design are either registered trademarks or trademarks of Direct Energy Marketing Limited in the United States and/or Canada. Use of such trademarks has been licensed by Direct Energy Marketing Limited to its various subsidiaries and affiliates.

Copyright 2010 Direct Energy Marketing Limited, a subsidiary of Centrica plc. Direct Energy and the Lightning Bolt design are either registered trademarks or trademarks of Direct Energy Marketing Limited in the United States and/or Canada. Use of such trademarks has been licensed by Direct Energy Marketing Limited to its various subsidiaries and affliates. Direct Energy, LP (PUCT License No. 10040). Products and services vary depending on region or market.