OUR PROMISE TO YOU

At Direct Energy we pride ourselves on offering energy-efficient tanks, reliable and worry-free service as well as competitive rental rates. That's what comes with 55 years in the rental water heater industry.

As your water heater provider, we feel it is our responsibility to provide you, our customers, with hot water straight talk and reliable information to ensure you make an informed decision.

Our people bring Direct Energy to life everyday. Without a strong team, we couldn't fulfill our goal of delivering the best products, service and expert care we strive to deliver each and every day.

DOOR-TO-DOOR AGENTS

Direct Energy does not send door-to-door representatives to upgrade or exchange our water heaters. Nor do we authorize any Utility, Government Agency or any other company to do so on our behalf.

If an agent has approached you at your home to discuss the replacement of your water heater and you currently rent from Direct Energy, please contact us before making any decision or signing any contract. We are happy to discuss your options with you, and review your rental with Direct Energy.

If you have any questions/concerns regarding code regulations, water heating venting, energy efficiency and/or Direct Energy’s service commitment please call us at 1-877-334-1843.

TECHNICIANS

We have over 700 highly-trained, licensed Technicians who are trained on all makes and models of the equipment they service. That knowledge and experience, combined with the most up-to-date diagnostic and communications equipment, helps ensure you receive the knowledge and professional care you've come to expect.

ENERGY MANAGEMENT CONSULTANTS

Our Energy Management Consultants will visit your home, assess your needs and provide a free, no-obligation quote with recommendations to make your home more energy efficient. They'll give you straightforward advice and will let you know what you may or may not need for your home.

SUPPORT CENTRE AGENTS

Our team of Support Centre Agents complete extensive training to help ensure your calls are handled effectively from answering questions to booking a sales or service call.  

Call us for answers - 1-877-334-1843